Terms &
Conditions

• ● All bookings are subject to availability and confirmation from the respective service providers (airlines, hotels, cruise lines, etc.).
• ● A booking is confirmed only after the required advance payment or full payment has been received and a written confirmation (email/letter) has been issued by Holiday Cart.
• ● The client must provide accurate and complete information at the time of booking including full legal names (as per passport), correct dates of birth, nationality, passport details, and contact information.
• ● Any errors in personal details provided by the client that result in additional charges (e.g., name correction on airline tickets) shall be borne by the client.
• ● Bookings made within 7 days of departure may attract additional surcharges due to last-minute processing and availability constraints.

All prices are quoted in Indian Rupees (INR) unless stated otherwise. International package prices may also be quoted in USD and are subject to exchange rate fluctuations.

All cancellation requests must be submitted in writing via email to info@holidaycartindia.com. Cancellation charges apply as follows:

Refunds (if applicable) will be processed within 15–30 business days from the date of cancellation approval, through the original payment method.

• ● Any changes to confirmed bookings (date changes, itinerary amendments, name corrections, hotel upgrades, etc.) are subject to availability and may incur additional charges.
• ● Modification requests must be made at least 10 days before departure for domestic tours and 15 days for international tours.
• ● Holiday Cart reserves the right to modify itineraries, substitute hotels of similar or higher category, or alter the sequence of activities due to weather conditions, local regulations, operational constraints, force majeure, or reasons beyond our control.
• ● In such cases, no refund will be provided, but we will endeavour to provide suitable alternatives at no extra cost.

• ● It is the client's sole responsibility to ensure they possess valid travel documents including passports (with a minimum 6-month validity from the date of return), visas, permits, and health/vaccination certificates as required by the destination country.
• ● Holiday Cart may assist with visa applications as a value-added service, but visa approval is at the sole discretion of the respective embassy/consulate. We do not guarantee visa issuance.
• ● In case of visa rejection, cancellation charges will apply as per the cancellation policy above. Visa processing fees are strictly non-refundable.
• ● Holiday Cart shall not be held responsible if a client is denied entry or deported by immigration authorities of any country due to invalid or incomplete documentation.

We strongly recommend that all travellers purchase comprehensive travel insurance covering:

Holiday Cart is not liable for any losses, damages, injuries, or medical expenses incurred during travel if the client does not hold appropriate travel insurance.

• ● Holiday Cart acts as an intermediary between the client and third-party service providers (hotels, airlines, transport, sightseeing operators, etc.). We are not directly responsible for any deficiency, negligence, or failure on the part of these service providers.
• ● We shall not be held liable for any injury, loss, damage (including property damage), illness, delay, accident, or death occurring during the trip, howsoever caused.
• ● Holiday Cart is not liable for any loss or inconvenience caused due to events of force majeure, including but not limited to: natural disasters, pandemics, epidemics, wars, civil unrest, strikes, government regulations, flight cancellations, weather disruptions, or any other events beyond our reasonable control.
• ● Our total liability, in any event, shall not exceed the amount actually paid by the client to Holiday Cart for the specific service in question.

• ✓ Comply with all local laws, regulations, and customs of the destination countries.
• ✓ Maintain acceptable standards of behaviour throughout the trip. Holiday Cart reserves the right to terminate travel arrangements without refund if a client's conduct is disruptive or endangers others.
• ✓ Ensure physical fitness and health suitability for the chosen tour activities (e.g., trekking, adventure sports, high-altitude destinations).
• ✓ Inform Holiday Cart in advance about any medical conditions, allergies, dietary requirements, or mobility constraints.
• ✓ Verify and carry all required travel documents, identification, and essential personal items.
• ✓ Report to the designated pick-up points and meeting locations on time as per the itinerary.

Each tour package specifies its inclusions and exclusions. Unless explicitly stated in the itinerary, the following are generally NOT included:

• ● Hotel check-in is generally at 14:00 hrs and check-out is at 11:00 hrs (unless mentioned otherwise). Early check-in and late check-out are subject to availability and may incur additional charges.
• ● Room allocation is at the discretion of the hotel management. Requests for specific rooms, floors, or views are on a best-effort basis and cannot be guaranteed.
• ● Triple occupancy rooms may consist of a twin room with an extra rollaway bed or mattress, depending on the hotel. No refund will be given if the room size is not as expected.
• ● Hotel star ratings are based on local tourism authority standards and may differ from international classifications.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Ambala, Haryana, India.

In the event of any dispute, both parties agree to first attempt resolution through mutual negotiation. If unresolved within 30 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

• ● Any complaint regarding services during the trip must be reported to the tour manager/representative immediately for on-the-spot resolution.
• ● Post-trip complaints must be submitted in writing within 7 days of the tour completion date. Complaints received after this period may not be entertained.
• ● Holiday Cart will investigate and respond to all valid complaints within 15 business days.